• Support

The Care Collective

Regional Manager – Carer Services Team Vacancy


Do you want to be part of and lead a team in supporting unpaid carers?

If you have answered yes, we want you!

Vision and Values

At The Care Collective, we have been championing and working with unpaid carers for over 30 years as one of the largest charities in Wales, with around 140 colleagues and a 4.5m turnover.

We are passionate about supporting people who help others without getting paid. Many organisations will call people who do this “Unpaid Carers” or “Carers” but we feel this doesn’t clearly describe what people actually do.

As a collective, we change unpaid carers lives by delivering a wide range of services, including respite and care, advice and support services across ten local authority areas in South Wales. Each and every one of us has the potential to do amazing things in our work, which means we can enrich the lives of the unpaid carers we support, their loved ones and throughout the communities we work in, which accounts for 50% of the total number of unpaid carers across Wales.

We know that we are better working together as a collective. In the face of ever-increasing demands and reducing resources, we rise to the challenge and think creatively about how we deliver our services. We are caring, passionate, ambitious and inclusive.

Main Purpose of the Role

  • Lead an engaged and motivated team to deliver person-centred outcomes for unpaid carers.
  • Drive performance by setting the pace and direction of services and promoting a positive, passionate, innovating, inclusive and caring culture.
  • Ensure that services are appropriately and effectively resourced so carers can provide care and support, look after their own health and wellbeing, enjoy their life and achieve their goals.


Key Accountabilities and responsibilities for establishing standards

  • Actively promote an inclusive service and seek out opportunities for growth and innovation, contributing to bid writing and funding applications in line with the strategic objectives.
  • Manage the resources available to you creatively and appropriately to ensure efficient service delivery in line with contractual requirements and in line with operational budgets.
  • Lead effectively by delivering against workforce plans, KPIs and people metrics. Work in accordance with our organisational policies and procedures to ensure that workforce issues are dealt with and our colleagues’ experience of our working environment is positive, productive and inclusive.
  • Design and regularly review service action plans, KPIs in line with quality frameworks, sharing outcomes with employees and the wider organisation, to promote continuous improvement and reflective practice
  • Embed a culture whereby the team feel empowered to promote carer independence, choice, dignity and privacy at all times.
  • Lead, develop, empower and engage the team to do their very best work and create an environment and culture that promotes The Care Collective as a great place to work.
  • Own, deliver and cascade organisational communications in a motivated and passionate manner, so that important messages and changes are embedded successfully and teams feel engaged, informed and part of a strong team with a great culture.
  • To proactively identify, escalate, and contribute to the management of potential risks and their mitigation to ensure that the best interests of people are always maintained.
  • Develop better partnerships and relationships by being caring, ambitious, passionate and inclusive, in line with service strategic objectives.
  • Driving digital engagement in the team by using our charity’s infrastructure systems so that colleagues can develop and learn, share best practice and access / record the data to do their very best work, in line with identified strategic objectives.
  • Ensure we meet the contractual requirements of our funders, achieving quality and compliance in line with strategic objectives.
  • Work with the wider team goals and strategic aims by embracing a cross functional way of working, working collaboratively to strive to be the best.


  • Understanding of person-centred support: Essential
  • Evidence of continuing professional development: Essential
  • Ability to analyse data and present information in creative and engaging ways: Essential
  • Advanced working knowledge of Microsoft Office applications and Office 365 and CRM systems: Essential
  • Professional qualification in Business, Leadership & Management, Health Social Care or equivalent qualification i.e. ILM level 5, Business Degree or Diploma in Leadership for Health and Social Care level 5 or qualified by experience: Desirable
  • Health and Safety /Risk Management knowledge: Desirable
  • Knowledge of equality, diversity and inclusion, equal opportunities and the challenges faced by unpaid carers: Desirable



  • Proven track record and experience of leading teams and managing performance: Essential
  • Experience of service delivery, developing ideas and solving problems.: Essential
  • Experienced of working towards strategic objectives: Essential
  • Experience of building mutually beneficial relationships and partnership working: Essential
  • Working with quality assurance or regulatory frameworks: Desirable
  • Experience of setting, managing and reporting budgets: Essential
  • Experience of bid writing and contract management and reporting: Desirable
  • Experienced communicator using a variety of media: Essential
  • Track record in leading and managing change using a collaborate, flexible approach: Desirable


This role profile is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Job Types: Full-time, Permanent

Salary: £31,000.00-£38,000.00 per year

Benefits: Flexible schedule


  • Day shift
  • Monday to Friday


Ability to commute/relocate: Pontypool, NP4 6LY: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification: Driving Licence (preferred)

How to apply: Please go to our temporary job webpage.

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